Customers fault First Bank over frequent debits
Some customers of First Bank Plc have taken to social media to drag the bank over what they described as unnecessary debits from the money-keeping giant.
In several reactions on their Facebook page, @First Bank of Nigeria Limited on Sunday, the customers expressed their frustration over uncountable debits from the bank in the last two weeks.
One of the customers, Udoh Blessing, who reacted to the bank’s latest post on how to access quick loans wrote, “I’ve been noticing debit alerts this day saying it’s for QS with some digit including my phone number/MTN: USSD Something Something. What’s that for please cos I didn’t recharge via the line and keep receiving debit alerts of #200, 139, 34, 100 and so on. It’s getting out of hand o please”
Another customer, Esther Maurice who narrated her frustration commented “Please oh First Bank of Nigeria, what is the Meaning of MTN: USSD and so on Debit.? Cause I’m going crazy here. I’ve been debited more than 10 times this month, what is it all about? It’s becoming unbearable oh. Is it now bank that we will be suffering in this country.?”
“Please first bank of Nigeria what is going on? I keep getting debits regularly what is going on I can’t keep money in my account and have the rest of my mind. Someone sent me 1,500 only for me to come back the next day and my balance is remaining 900 out of the money sent. Is not fair, you people should look into it” Irreplaceable Gichi commented.
On his part, Stephen Ochoche wrote “First Bank of Nigeria Limited I was debited 4 times within two weeks without making transactions. This issue is becoming worse and it seems our funds are no longer safe”
“This day I am receiving a reasonable debit alert from you. I need more clarity please” Ali Muhammad requested.
However, the bank while responding to each of the comments that lamented over the frequent debit urged their customers to check their Direct message (DM) for the bank’s response.
Our correspondent who monitored the conversation gathered that the financial giant replied to their customers within two minutes of complaining on their page with a message which reads, “Hi (name of customer), thank you for contacting us and we empathise with you on the issue raised.
“Please provide your account number, amount, and date to enable us to query and advise as appropriate. We regret any inconvenience this may have caused you while reiterating our commitment to serve you better.
“For urgent assistance, log dispense error via https://complaints.firstbanknigeria.com or call FirstContact on 0700FIRSTCONTACT, +234 708 062 5000 or +234 2 01448 5500 to use our IVR self-service options to block your card or account, log dispense errors or track status of existing complaints.”
